Personalization
Custom Donuts, Minus the Custom-Order Runaround
Most “custom bakery” pages end in a quote form and a three-day email chain. Ours works differently: the personal touches below are built into checkout, and anything beyond them is a written request our bakery partners confirm with you before you pay.
- ✓ Message card standard
- ✓ Name on the box
- ✓ Requests confirmed by a human
Built Into Every Checkout, Today
- ✓Your message, word for word. 200 characters on a real card — inside jokes, formatted exactly as you typed them. It’s the most-mentioned part of the gift in our delivery confirmations.
- ✓Their name on the box. The Celebration Box carries the recipient’s name, up to 12 letters, right on the lid. MAYA. GRANDPA JOE. Whatever fits.
- ✓Candles and topper, $5. A “Happy Birthday” topper plus candles, so the box works as an instant cake substitute. Lighter not included — we checked with legal.
- ✓Flavor notes. Tell us “no coconut” or “she’d marry maple” at checkout. Passed to the bakery as a request — honored when the morning’s assortment allows.
Special Requests: How They Actually Work
Colors, themes, a company logo, all-chocolate everything — here’s the honest pipeline.
Write it in the order notes
Place the order normally and describe what you’re imagining. Specific beats vague: “gold sprinkles, no pink” is workable; “make it elegant” is a coin flip.
A human checks with the bakery
We confirm what’s possible in the recipient’s city — capabilities genuinely vary by bakery partner — and get back to you within support hours.
You pay after it’s confirmed
Payment happens by secure link after your order is reviewed. If we can’t do the thing, you’ll know before a single dollar moves — no charge-then-apologize.
Coming to Checkout Soon
Two upgrades are rolling out city by city — you can register interest at checkout and we’ll count your click as a vote:
- ✓Custom name donuts ($12): their name piped in icing across the donuts themselves.
- ✓Gluten-free box ($8): a full gluten-free assortment (note: still not an allergen-free kitchen).
Customization Questions
Can you put a photo on the donuts?
No — no edible-ink printing, and honestly, photo donuts rarely look like the photo. Names, messages, colors, and candles are where we shine.
Can you do a company logo?
For corporate orders we can often arrange branded touches through the bakery — it’s a special request we confirm first. For ongoing team gifting, see the corporate page.
How far ahead should a custom request go in?
Give us 48 hours or more. The confirmation loop with the bakery is human-speed, and changes are free until 48 hours before delivery either way.
What if the bakery can’t do my request?
We tell you plainly, before payment, and you choose: the standard decorated box, a different idea, or no order at all. Nobody gets surprise-charged for a “we tried”.
Can I make the box allergy-safe?
You can note allergies and we flag them prominently — but our partners’ kitchens handle nuts, gluten, and dairy, so no box is allergen-free. The allergy disclaimer has the full picture.
More Ways to Personalize
Make It Unmistakably Theirs
Name on the lid, your words on the card, and any wilder ideas checked by a human first.
Send Birthday DonutsPersonalization included · Requests confirmed before payment