Everything about ordering, delivery, dietary questions, and what happens if something goes wrong.
You can schedule any delivery up to 30 days ahead. Many customers set up a birthday a week or more in advance.
Order by 6pm local time for next-day delivery anywhere in our delivery areas.
Same-day delivery isn’t broadly available yet. If it’s possible for your ZIP code and date, it will appear as an option when you check availability — we never promise what we can’t deliver.
Yes — changes are free until 48 hours before delivery. Contact us with your order reference and we’ll take care of it.
Yes, free cancellation until 48 hours before delivery. See the refund and cancellation policy for the details.
The Birthday Box has 12, the Celebration Box 18, and the Office Birthday Box 24 — serving roughly 6–12, 10–18, and 15–24 people respectively.
A curated assortment of our bakery partners’ best — glazed, frosted, and decorated varieties. Assortments vary by day so every box arrives fresh and balanced.
You can note flavor preferences (and flavors to avoid) at checkout. We pass them to the bakery as requests — they aren’t guaranteed yet.
Every box includes your personal message on a card. The Celebration Box adds the recipient’s name on the box. Deeper customization (custom name donuts, logos) is coming — you can register interest at checkout.
Your box will closely match the photos, but donuts are decorated by hand and assortments vary, so small differences are natural. If a substitution is significant we’ll tell you first.
In 8 U.S. metro areas — New York, Los Angeles, Dallas, Houston, Chicago, Atlanta, Miami, Philadelphia — with 12 more opening soon. See the delivery area page and check your ZIP code there.
Morning (9–12), midday (12–3), and afternoon (3–6), always in the recipient’s local time. Pick the window at checkout.
We call the recipient, then you. If needed, we leave the box in a safe spot and send you a photo confirmation.
Yes — add the suite/floor, a contact, and any front-desk instructions at checkout and we’ll handle reception or concierge.
Only if you want them to. Your name appears on the card unless you check “keep it an anonymous surprise” at checkout.
Note allergies at checkout and we flag them to the bakery. Our partners handle nuts, gluten, and dairy in shared kitchens, so cross-contact is possible — we can’t guarantee allergen-free boxes. Full details in the allergy disclaimer.
Not yet — both are on our roadmap. You can register interest at checkout and we’ll email you if we can arrange one early.
Send us a photo within 24 hours and we’ll remake or refund it — your choice. See the refund policy.
If we miss the promised window we’ll tell you before it expires where possible, give a new estimate, and apply our compensation policy consistently.
Contact us immediately — if the box hasn’t left, we’ll fix it free. After that a redelivery fee may apply. See the policy.
Pilots start around 10 birthdays per year — smaller teams welcome during the pilot phase. See corporate birthdays.
Yes — one consolidated monthly invoice for all corporate deliveries.
Yes, anywhere in our delivery area — great for remote team members.
We only collect what’s operationally necessary, use it solely for deliveries, and delete it when the program ends. Details in the privacy policy.