Refund and Cancellation Policy

Last updated: July 2026.

Cancellation

More than 48 hours before delivery: free cancellation or change, full refund.
Within 48 hours: the bakery may have already committed ingredients — contact us and we’ll do our best; refunds inside 48 hours are at our discretion, minus committed costs.
After preparation has started: the order can’t be cancelled, but we can often redirect the delivery.

Damaged or incomplete box: send a photo within 24 hours — we remake or refund, your choice.
Late delivery (our fault): we tell you before the window expires when possible, give a new estimate, and refund the delivery fee; significantly late birthday deliveries qualify for a larger make-good.
Failed delivery (our fault): full refund or free redelivery.
Incorrect address (provided by you): we’ll contact you; redelivery may carry an additional fee, and refunds follow the discretionary rule above.
Substitutions: minor assortment substitutions of equal quality aren’t refundable; material substitutions are approved with you first or refunded.

Refunds are issued to the original payment method via Paddle and typically appear within 5 business days.

Email hello@birthdaydonuts.com or call/text (214) 555-0123 with your order reference (BD-XXXXX).